Terms and Conditions

Last updated: 2025-07-03

Agreement to Terms

Lovelica manages and owns https://www.lovelica.com, as well as any linked websites or applications under the Lovelica and Lovelica branding, including those for its clients (collectively known as the Platform). These references are made in these Service Conditions. The Platform is operated by Lovelica to enable Users to engage with Characters (collectively referred to as the Services).

By accessing or using the Platform or Services, you consent to comply with and be legally bound by these Service Conditions (Conditions). Please thoroughly review these Conditions and our Privacy Statement that is part of them. If you do not accept these Conditions, you must not acquire information from or continue using the Platform or Services.

Those who utilize the Services are called Users, and the terms “you” and “your” apply to you as such. Should you accept these Conditions or access the Services on behalf of a business or other legal body, you confirm your authority to bind that entity; thus, “you” and “your” refer to it. “We”, “us”, or “our” are used to indicate Lovelica. Furthermore, unless context dictates otherwise, terms referring to one gender embrace all genders, and those in singular form include plural, and vice-versa.

You commit to providing accurate, up-to-date, truthful, and comprehensive information. It is your responsibility to keep your account information, including username and password, confidential. You are accountable for any activities under your account and agree to alert us without delay regarding any unauthorized access or use. You recognize and accept that we are not liable for any damages, losses, expenses, costs, or liabilities stemming from unauthorized access or usage of your account.

THE SERVICES SERVE AS AN INTERNET PLATFORM ALLOWING USERS TO DEVELOP CHARACTERS FOR INTERACTION WITH OTHER USERS. YOU ACKNOWLEDGE THAT Lovelica DOES NOT CONTROL USERS' CONDUCT ON THE SERVICES AND DISCLAIMS ALL LIABILITY TO THE MAXIMUM DEGREE PERMITTED BY LAW. YOU RECOGNIZE THAT BY USING OR ACCESSING THE SERVICES, YOU HAVE READ, UNDERSTAND, AND AGREE TO ADHERE TO THESE CONDITIONS.

These Conditions are supplemented by relevant supplementary agreements, including Apple, Google, Instagram, and Meta Terms of Service/Use, Supplemental Meta Platforms Technologies Terms, Stripe and Community Payment Terms, along with Facebook and Instagram Community Guidelines. These Additional Agreements are regarded as integrated by reference into these Conditions.

These terms include an arbitration agreement, requiring individual dispute resolution through arbitration, not in court. There is no judge or jury in arbitration and review is limited. Arbitration is the only dispute resolution method for issues related to your use of Lovelica, except for specific exceptions detailed below (you can opt-out of the arbitration agreement, including class action waivers, within 30 days of accepting these terms).

Alterations

Lovelica holds the right to adjust or cease, temporarily or permanently, the Platform and/or the Services, or amend these Conditions at any time, without advance notice, at its sole discretion. If changes to these Conditions occur, we will post notifications and the applicable modifications via the Platform. The Last Updated Date at the bottom of these Conditions will be updated as well. Modifications take immediate effect upon their posting; however, significant changes to the Conditions affect a pre-existing User merely thirty (30) days post-posting. By continuing to access the Platform post-change, you agree to the revised Conditions. Should the amended Conditions be unacceptable to you, your sole remedy is to discontinue using the Platform and Services.

Eligibility Criteria

The Services are intended exclusively for individuals aged 18 or older. By using or accessing the Services, you affirm and guarantee that your access is not legally prohibited under the laws of the country from which you utilize them.

Service Overview / Subscriptions / Refunds

The Services permit Users to craft characters and engage with others via the chatbot capabilities of these Services.
Services are valid as long as posted on the Website unless specified otherwise. Offers via email are valid for the time mentioned in the email.
The Seller can change subscription prices for Content anytime, notifying the Buyer via email or as per these Terms. If the Buyer disagrees with new prices, they can cancel the subscription before changes take effect by notifying the Seller via email at info@lovelica.com.
Discounts on Services may apply at the Seller’s discretion.
Information about Services, features, prices, and additional costs are available on the Website or email offers.
To access the Services, the Buyer needs an internet connection, an Account (unless optional), and payment of the indicated price.
Service subscriptions are recurring. The subscription automatically renews for the same period unless canceled 24 hours before renewal. One-off payment access is also available.
Subscription periods for Content include: 1 month, 3 month, 6 month.
Upon subscription purchase, the Buyer receives login details for the Service to access Content for the subscription period.
The Buyer can cancel their subscription anytime, but no later than 24 hours before automatic renewal, by emailing the Seller at info@lovelica.com.
After cancellation, the Buyer can use the Service until the end of the paid subscription period.

Refund procedure:

Lovelica plans are non-refundable as digital intellectual property fully disclosed upon purchase.
Contact the Seller within 10 calendar days of the initial Service purchase to request a refund.
The Seller's team will review the refund request within 4 calendar days and make a decision.
Approved refunds are processed within 14 calendar days.

Refunds will not be made if:

The refund procedure is not followed.
The Buyer refuses necessary instructions or assistance.
The Buyer did not read the Terms before purchasing.
The Content was bought by mistake or based on incorrect assumptions.
The Buyer changes their mind for non-technical reasons.

Refunds are paid to the bank account used for the subscription, not for expired, non-use, low-use, dislike, or other subjective reasons.

Promotional prices apply if subscribing for the entire promotional period. Early cancellations incur a payment for the difference between regular and promotional prices.

If Content does not meet quality standards, the Buyer can contact the Seller to rectify issues. The Seller will address faults unless disproportionately costly. The Buyer can request a price reduction or terminate the Agreement if defects cannot be fixed.

One-off Content has a 2-year quality guarantee from submission. Continuous Content provision has a liability period for arising defects during the provision.

By purchasing a Lifetime Subscription, the Buyer secures access to the Services for as long as the Seller remains in active operation. However, it's important to note that this doesn't assure unlimited or eternal access. The duration of access is directly tied to the Seller's continued business activities. Should the Seller decide to cease operations or make significant alterations to their service offerings, they are obligated to inform Lifetime Subscription holders about any resulting changes. This communication will be sent to the email address linked to the Buyer's account. This clause underscores that while a Lifetime Subscription offers extended access, it's still contingent on the Seller's ongoing business status and service provision.

Account and Character Management

Account-holding Users can develop a character, allowing interaction with it by others. Upon character creation or interaction, you assure you possess the rights, permissions, and licenses for any involved Content. Additionally, the creation of any characters or posting such Content should not infringe on third-party rights, encompassing copyrights, patents, and other Intellectual Property Rights (collectively, Intellectual Property Rights). Concerning potentially copyrighted Content, you confirm sole ownership of such rights and guarantee we may utilize your Content under these Conditions without liability.
You're also liable for your postings and assure compliance with all legal, regulatory, and property rights. We disclaim responsibility for any User agreements, third-party obligations, or legal compliance.
License Grant: Users automatically grant Lovelica a perpetual, worldwide, royalty-free, transferrable, sublicensable license to amend, alter, enhance User Content without notifying the User.
BE AWARE THAT Lovelica DOES NOT REGULATE POSTED CONTENT. WE DISCLAIM ALL RESPONSIBILITY FOR USER-PROVIDED INFORMATION AND ADHERENCE TO APPLICABLE LEGISLATION.

Non-Endorsement Statement

You comprehend and agree that Lovelica is not a party to communications or agreements between Users. Lovelica does not edit or guarantee Content, nor does it manage communications' texts between Users. Users are obligated to verify the identity and qualifications of others they interact with through the Services. Any legal relief sought for the actions of others, including Users or third parties, should target those responsible individuals directly. Do not attempt to assign responsibility to, nor seek any legal action against, Lovelica for said actions.

Conduct, Use and Representations by Users

By utilizing the Services, you warrant, represent, and agree to the following stipulations:

Confirmation of being at least 18 years old.
You shall not impersonate another entity nor falsify your identity.
You shall not create Content infringing on third-party intellectual property rights.
You remain solely responsible for adherence to legal and regulatory requirements impacting your use of the Services or Content.
You will not utilize automated methods or scripts to access or manipulate the Services unless expressly permitted.
You refrain from using the Services for unauthorized commercial activities.
You shall not interfere with the Services via viruses or harmful technologies.
You commit to not accessing non-public areas or systems unauthorized.
Creation of hateful, obscene, violent, or infringing Content is prohibited.

Refraining from Certain Actions

The Services may not be used, nor should any User or third party use the Services for purposes such as:

Distributing unsolicited commercial email (spam) in conflict with CAN-SPAM Act.
Misrepresenting identity or creating misleading accounts for spam purposes.
Harvesting or mining websites for personal data.
Unauthorized transmission of emails or messages.
Transmitting harmful or illegal content including viruses or scams.
Engaging in unlawful conduct or malicious activities.
Violating minors' safety or promoting illegal activities.
Gambling or running gambling operations.
Accessing or scraping any Lovelica resources unlawfully.

Lovelica retains the right to investigate and prosecute violations fully. Cooperation may include involving law enforcement.

Ownership and Intellectual Property

The Services are shielded by copyright, trademark, and additional laws in the United States and globally. You acknowledge and accept that these Services, including the Platform and its associated Intellectual Property Rights, belong to Lovelica and its license holders. You agree not to alter or obscure proprietary rights notices within or alongside the Platform.

Given compliance with these Conditions, we grant you a limited, non-transferable, non-sublicensable right to use the Services and to view permitted Content. You agree not to exploit any Services or Content unless expressly permitted within these Conditions. No implied Intellectual Property Rights licenses are granted to you beyond these explicit terms.

Content uploaded to our Applications and made public is treated as non-confidential. By making such Content available, you afford Lovelica irrevocable rights for perpetuity to adapt, host, distribute, or otherwise use the Content, barring ownership claims by Lovelica on solely User-generated Content not incorporating Lovelica's Intellectual Property.

Digital Millennium Copyright Act (DMCA)

If you are a copyright holder or agent believing that any Content infringes on your copyrights, you can submit a DMCA notice to our Copyright Agent with the following:

Your authorized physical or electronic signature.
Identification and evidence of material claimed to be infringing.
Information enabling us to locate and manage the infringing material.
Contact details, including address and email address.
A statement of good faith belief regarding unlawful usage.

Lovelica appoints (attention Lovelica Legal) at info@lovelica.com, address: [-] for claims of infringement.

Third-party Links

The Services might include links to third-party sites or resources. You understand and agree that Lovelica is not liable for the availability, accuracy, or content of these sites or associated products and services. Using such links is your responsibility and assumes potential risks.

Lovelica may display own or paid advertisements from third parties on the Services. Clicking advertisements could direct you elsewhere or provide information or offers. Lovelica cannot be held accountable for advertisers' privacy practices or site content. Users are responsible for communications and transactions with advertisers.

Termination of Access

We reserve, without liability, the right to terminate these Conditions or your Service access at any time, with or without cause or notice. Termination allows us to disclose your identity to any third party claiming infringement of intellectual property rights or privacy. Cancellations do not obligate us to delete or return any posted Content, such as reviews or feedback.

Disclaimers

USING THE SERVICES IS AT YOUR OWN RISK. SERVICES ARE PROVIDED 'AS IS' WITHOUT WARRANTY, EXPRESS OR IMPLIED. Lovelica EXPRESSLY DISCLAIMS WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT OR NON-INFRINGEMENT. Lovelica IS NOT WARRANT ACCOUNTABLE FOR UNINTERRUPTED, SECURE, OR ERROR-FREE SERVICE AVAILABILITY.

You agree to indemnify Lovelica against any damages, fees (including legal fees) resulting from your Service use, including intellectual property infringement claims. We disclaim pre-screening chatbot-generated content, acknowledging potential inaccuracies or offensive material. Risks from generated content usage rest with you. Avoiding acceptance based on chatbot-generated statements lies at the user's discretion and risk.

Limitation of Liability

SUBJECT TO MAXIMUM EXTENT OF LAW, ALL RISK ASSOCIATED WITH ACCESSING AND USING THE SERVICES IS YOURS. Lovelica NOR ANY PARTICIPANT IN SERVICE DELIVERY BEARS LIABILITY FOR DIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING SERVICE INTERRUPTION OR SYSTEM FAILURE DUE TO THE PLATFORM. LIABILITY FOR DAMAGES, PERSONAL OR EMOTIONAL HARM, ARISING POST-SERVICE USE, REMAINS YOUR LIABILITY, NOTED WHETHER THE LIABILITY RESTRICTED REMEDY FAILS.

Indemnification

YOU AGREE TO RELEASE, DEFEND, AND PROTECT Lovelica, INCLUDING ITS AFFILIATES AND SUBSIDIARIES, FROM CLAIMS, DAMAGES, OR LOSSES ARISING OUT OF OR RELATED TO YOUR SERVICE USE OR TERMS BREACH. Lovelica CONTROLS ALL DEFENSE AND SETTLEMENT AS DISCUSSED HEREIN.

Assignment Restrictions

You cannot assign these Conditions or their resultant rights and duties without prior written consent from Lovelica. Unapproved assignment attempts render the action void from inception. Lovelica reserves the right to transfer these Conditions at its own discretion.

Communications

Unless noted otherwise, any required or permitted notices will be delivered in writing by Lovelica through website postings or application notifications. Email communications are determined by the reception date.

Dispute Resolution and Applicable Law

INFORMAL PROCESS FIRST. Our primary aim is to address and resolve issues amicably and efficiently. If you encounter any problems with the Company, we encourage a dialogue before taking any formal steps. Simply send us a brief note describing the issue, and we will do our best to resolve it together.

ARBITRATION AGREEMENT. PLEASE READ THIS SECTION (THE “ARBITRATION AGREEMENT”) CAREFULLY, AS IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR ABILITY TO BRING CLAIMS TO COURT.

Feedback and Reporting

We encourage feedback for enhancing the Platform which becomes Lovelica's property. Please report misconduct or provide feedback to info@lovelica.com, participating in safeguarding the Service experience.