Privacy Policy

Overview

Lovelica is devoted to protecting your privacy and securing your personal information. This privacy statement applies when you use the Lovelica or visit our website at https://www.lovelica.com, wherever you are located, to inform you how your personal data is managed. It also covers your rights to privacy and the legal defenses for your protection.

Objective of This Privacy Statement

Data protection laws require us to provide certain information about ourselves, how we handle personal data, the purposes for doing so, and your rights concerning your personal information. This Privacy Notice contains all pertinent details, which you must review.

Our website and the App are not intended for use by minors and we do not knowingly collect data related to them.

Read this privacy notice along with any additional privacy or fair processing notices provided during specific occasions when we collect or handle your personal data for full understanding. This notice supports, but does not replace, any other notices.

Data Controller

Lovelica acts as the controller and is responsible for the personal information collected through our website and the Progressive Web Application. For any questions about this privacy statement, including your legal rights, use the contact information listed below.

How to Reach Us

For more information, email: info@lovelica.com.

Data subjects within the European Economic Area ("EEA") can lodge a complaint with their local data protection authority at any time (the UK's authority is the Information Commissioner's Office ("ICO") at www.ico.org.uk). We encourage reaching out to us before contacting a supervisory authority, to address any concerns you may have.

Policy and Responsibilities

Our privacy statement is periodically reviewed, with the latest update on 27 November 2020.

It is important that we hold accurate and current personal data about you. Please notify us if your information changes during your engagement with us.

External Connections

Links to external websites, plug-ins, and applications may appear on our site and the App. Such interactions might allow third parties to gather or share data about you. We do not control these external sites and disclaim any responsibility for their privacy practices. Upon exiting our site, review each site’s privacy notice.

Information We Gather

Personal data, under EU law, refers to any information about an individual through which they can be identified. This does not include anonymized data.

We collect various categories of personal data, including: Identity Data (e.g., name, username, date of birth), Contact Data (e.g., email, phone), Financial Data (e.g., bank details), Transaction Data, Technical Data (e.g., IP address, browser type), Profile Data, Usage Data, Marketing and Communications Data, and Special Categories of Personal Data.

Aggregated data, which could derive from your personal data but doesn't directly reveal your identity, might be used for statistical or demographic insights. Aggregated data can reveal trends without disclosing any individual's details since personal information is de-identified and combined with others' data.

If aggregated data is combined with personal data that can identify you, such data is treated as personal data under this privacy notice.

Sensitive Information

Certain sensitive categories of personal data require higher protection. EU legislation outlines these Special Categories of Personal Data as revealing racial or ethnic origin, beliefs, sexual orientation, health, and other sensitive topics.

We collect information on your religious or philosophical beliefs and health details to provide features via the website and the App. This data is mainly for granting additional access but could also be used in an aggregated form for other purposes.

Data protection laws, including the GDPR, require us to identify a lawful basis under Article 6 and a condition for processing under Article 9 to process these special data types. Our legal basis is your explicit consent.

To provide certain website and App features, you must consent to providing Special Categories of Personal Data. Before accessing these features, you will confirm: "I consent to Lovelica collecting, using, and processing my Special Categories of Personal Data as per Lovelica's Privacy Notice."

If explicit consent is not given, certain website and App functions may not be accessible.

Providing Data Requirement

Should you fail to provide data required by law or a contract, we might not be able to fulfill or form that contract with you (like granting access to the website/App). If this occurs, we may need to close your account but will notify you in advance.

Collection Methods

Data is collected about you through:

Direct Interactions such as forms and correspondence
Automated Technologies (e.g., automatic collection of Technical Data)
Third Parties/Public Sources like analytics providers and payment services

Technological and contact data from external sources include companies like Google Analytics and Stripe, Inc., situated outside the EU.

Utilizing Your Information

Your personal data is used only within legal frameworks such as fulfilling a contract, our legitimate interests without overriding your rights, or legal compliance.

Consent is rarely relied upon as a legal basis, except for processing Special Categories of Personal Data through opt-in consent and for third-party direct marketing communications.

Consent withdrawal does not affect legality prior to consent withdrawal but might limit service provision if consented activities are prejudiced.

Cookies Use

Our website and App currently do not utilize cookies. If that changes, we will inform you accordingly.

Marketing Preferences

We aim to give you control regarding your data, particularly for marketing. Systems for personal data management have been set to facilitate your preferences.

Our Promotions

Using your data, such as Identity and Usage Data, we identify what products and offers may interest you, constituting marketing.

If you requested information, downloaded the App, or made a purchase, expect marketing communications from us unless you opt out.

Third-Party Promotions

We will not share your personal data with third parties for marketing without your explicit consent.

Opt-Out Mechanism

You can halt the receipt of marketing communications by following opt-out directives in any received message or contacting us.

Purpose Changes

Should the purpose for processing your data evolve beyond its initial intent, compatibility with the initial reason will be ensured. We will notify you of any unrelated processing changes and the legal permission for it.

Without notice, your data may still be processed within the legal framework.

Information Sharing

We may share your personal data with selected third parties, including partners and subcontractors, for fulfilling contracts or improving our website and App functions.

Your data might also be disclosed if we sell or buy businesses, are acquired by another entity, or must comply with legal obligations, safeguarding rights or preventing fraud.

All third parties are required to respect your data's security and legality, processing it only per our directives.

Global Data Transfer

Although we may transfer your data within the EEA, we do not send your personal data beyond this area.

Information Security

We apply security strategies to avoid unauthorized data loss, misuse, or accessibility, with access granted solely to those with a justified business need.

Procedures are established for any suspected data breach, prompting notifications to you and relevant regulators if legally mandated.

Retention of Data

Data retention aligns with the intended purpose fulfillment, even accommodating legal, tax, and regulatory requirements.

We consider various factors in determining retention length, such as data sensitivity, potential risks, processing purpose, and legal or regulatory factors.

You may request your data deletion at any moment. Moreover, anonymized data may be used indefinitely for research without your awareness.

Rights Provided by Law

Under data protection laws, you possess rights such as: Access to your data, Correction of inaccurate information, Erasure of data in the absence of reasons against it, Processing objections, Restriction requests, Data portability, and Consent withdrawal.

Mandatory legal regulations might prevent certain rights, about which you'll be informed upon request.

Standard Fees

Access and exercise of rights are generally free. However, unreasonable, duplicated, or excessive requests may incur a reasonable charge.

Identification Measures

Verification details may be sought to confirm identity and prevent unauthorized data access. Follow-up requests for further data may be made to speed responses.

Response Timeline

Our target is a one-month response to legitimate requests, though complex cases may extend this duration.