Data protection is a matter of trust and your trust matters to Lovelica. It is therefore important to us that your personal data is protected and that its collection, processing and use in relation to Lovelica's service offering on the www.lovelica.com website is compliant with the law. In this document, we want to tell you about how we collect and use data, in order to give you an overview of how your personal data will be used.
1. WHO WE ARE
The Responsible Establishment for the collection, processing and use of your personal data, as defined in the Federal Data Protection Act, is Appsense Consulting LTD. („Lovelica”). If you would like Lovelica to cease collecting, processing or using your data in accordance with the clauses below, whether entirely or with respect to specific measures, you can revoke your consent by email or letter to the following addresses:
Lovelica Support c/o Appsense Consulting LTD.
E-Mail: [email protected]
3. INFORMATION WE COLLECT
As we can’t help you develop meaningful, long term and serious connections without some information about you, such as basic profile details and the types of people you’d like to meet. We also collect information generated as you use our services, for example access logs, as well as information from third parties, like when you access our services through a social media account. For additional info we go into more detail below.
Information you give us
You choose to give us certain information when using our services. This includes:
Information we receive from others
In addition to the information you provide us directly, we receive information about you from others, including:
Information collected when you use our services
When you use our services, we collect information about which features you’ve used, how you’ve used them and the devices you use to access our services. See below for more details:
4. COOKIES AND OTHER SIMILAR DATA COLLECTION TECHNOLOGIES
Some web browsers (including Safari, Internet Explorer, Firefox and Chrome) have a “Do Not Track” (“DNT”) feature that tells a website that a user does not want to have his or her online activity tracked. If a website that responds to a DNT signal receives a DNT signal, the browser can block that website from collecting certain information about the browser’s user. Not all browsers offer a DNT option and DNT signals are not yet uniform. For this reason, many businesses, including Lovelica, do not currently respond to DNT signals.
Generally we only collect personal data where you either supply it yourself when registering a user account or making a transaction or provide it to us when contacting us by email or via the contact form. In these cases, we will use the personal data supplied by you exclusively for forwarding a transaction or a transaction request to our cooperating partners and payment providers or for making contact in accordance with your request.
Your personal data will only be disclosed or otherwise passed on to third parties if this is necessary for the purpose of forwarding a transaction or a transaction request or if you have previously consented to it. In all cases, we will treat your personal data as strictly confidential and will only pass it to the payment provider subject to compliance with the applicable rules under data protection law. Lovelica will not transmit the personal data supplied by you to countries outside the scope of application of Directive 95/46/EU of the European Parliament and of the Council of 24 October 1995 and will only process it in accordance with the applicable data protection legislation unless you expressly consent to its transmission.
If you set up a User Account with Lovelica, the data input by you will be stored and processed by Lovelica. Lovelica uses this data solely in order to be able to provide you with the functions on the website and in order to improve your user experience on the website and the service offering as a whole. For instance, you have the option to save and track offers. Data on your searches is stored for this purpose. Specifically, the search terms are stored, as is technical information about your device and the browser. The data will only be processed for the functions described and for statistical purposes. It will not be disclosed to third parties unless in connection with the forwarding of a transaction or a transaction request to the relevant provider.
Use of your data for marketing purposes
In addition to processing your data in order to forward a transaction or a transaction request to our cooperating partners and providers, we also use your data in accordance with the paragraphs below in order to communicate with you about our service offering, your searches or other products or marketing campaigns and in order to recommend products or services to you that may be of interest to you.
You may revoke your consent to the use of your personal data for advertising purposes at any time, without incurring any charges other than the basic communication costs. To do this, it is sufficient to send a message in text form to the contact details (e.g. email, fax or letter) shown in Clause 1.
We use a double opt-in procedure for the sending of our newsletter. This means that we will only email you a newsletter if you have expressly confirmed to us in advance that we should activate the newsletter service. In order to receive the newsletter, you must enter your email in the box provided for this purpose. We will then send you an email notification and ask you to click the link contained in the email to confirm that you would like to receive our newsletter (this is known as a „double opt-in”). If you no longer wish to receive newsletters from us, you can revoke your consent at any time without incurring any charge other than the basic communication costs. To do this, it is sufficient to send a message in text form to the contact details (e.g. email or letter) shown in Clause 1. Naturally, you will also find an unsubscribe link in every newsletter.
Email product recommendations
You will regularly receive product recommendations from us by email. You will receive these product recommendations whether or not you have subscribed to a newsletter. We want to provide you in this way with information about products from our service offering that may be of interest to you on the basis of your recent searches.
If you no longer wish to receive product recommendations from us, you can revoke your consent at any time without incurring any charge other than the basic communication costs. To do this, it is sufficient to send a message in text form to the contact details (e.g. email, fax or letter) shown in Clause 1. Naturally, you will also find an unsubscribe link in every email.
Lovelica provides you with the opportunity to log in to our services with your existing Facebook Account (Facebook Connect). If you take advantage of this service, we will only be given access to information about you which you explicitly agree to be disclosed to us. The use of Facebook Connect will not give us any access to further information on your Facebook Profile. The disclosed data will be only used to create a new Lovelica user account. No permanent connection between the two accounts (Facebook and Lovelica) will be established. Using Facebook Connect, you will be connecting directly with the Facebook-Server, 1601 South California Avenue, Palo Alto, CA 94304, USA. Facebook will receive information about you, using your login credentials with the Lovelica services.
If you do not wish to enable cookies, you will still be able to browse our website. You can configure your browser so that it does not accept cookies, or so that you will be informed on every occasion a website wishes to store a cookie on your computer. It is also possible to erase any already existing cookies stored by your browser.
App & Web Analytics
Besides Google Analytics, Lovelica also uses ”Google AdWords“. AdWords is used for purposes of Conversion-Tracking, in order to evaluate the effectiveness of certain advertisements and functions on the Website. AdWords also creates and stores a cookie as soon as you click on an advertisement. This cookie is not used for any personal identification, but shall only provide the information where you have visited the same advertisement within a time period of 30 days. You can prevent your browser from storing this cookie by choosing the appropriate settings in your browser software.
Lovelica also uses the Hotjar web analytics service provided by Hotjar Ltd., St Julians STJ 1000, Malta, Europe. The service may record mouse clicks, mouse movements, scrolling activity as well as any text you type in this website, except text in password fields of any randomly selected visits. Hotjar does not collect personally identifiable information that you do not voluntarily enter in this website. It may only collect randomly selected visits (only by storing anonymized IP-addresses). Hotjar does not track your browsing habits across other web sites or text inputted in password fields. The information collected by Hotjar is used in order to improve the Lovelica website, make it more user-friendly and monitor that it is performing correctly. Hotjar does not disclose any information to third parties. In case you do not wish any recordings done by Hotjar, you can opt-out from the Hotjar Services for all websites using these services over the following link: https://www.hotjar.com/opt-out. Clicking on this link, will store a cookie on your device. In case you delete all cookies from your browser, you will have to click on this link again.
Lovelica provides you with different Social-Plug-Ins. As soon as you select one of them and click on the particular button, potentially a direct connection with the servers of the particular Social-Media-Provider will be established.
Any kind of support inquiry can be transmitted via our contact form on the Lovelica website. For organizing those support inquiries, Lovelica uses a ticketing system provided by Help Scout, Inc., 131 Tremont Street, 3rd Floor, Boston, MA 02111-1338, USA. Help Scout processes the information as well as date and time of the inquiry, disclosed by the user via the contact form. Help Scout then submits the information to the Lovelica ticketing system. In case you do not wish Help Scout to process your inquiry, please feel free to contact the customer service of Lovelica via [email protected].
5. HOW WE USE INFORMATION
The main reason we use your information is to deliver and improve our services. Additionally, we use your info to help keep you safe and to provide you with advertising that may be of interest to you. Read on for a more detailed explanation of the various reasons we use your information, together with practical examples.
To administer your account and provide our services to you
To help you connect with other users
To ensure a consistent experience across your devices
To provide new services to you
To serve you relevant offers and ads
To improve our services and develop new ones
To prevent, detect and fight fraud or other illegal or unauthorized activities
To ensure legal compliance
To process your information as described above, we rely on the following legal bases:
6. HOW WE SHARE INFORMATION
As our goal is to help you make serious, meaningful and long term connections, the main sharing of users’ information is, of course, with other users. We also share some users’ information with service providers and partners who assist us in operating the services, in some cases, legal authorities. Read on for more details about how your information is shared with others.
With other users
You share information with other users when you voluntarily disclose information on the service (including your public profile). Please be careful with your information and make sure that the content you share is stuff that you’re comfortable being publically viewable since neither you nor we can control what others do with your information once you share it.
If you choose to limit the audience for all or part of your profile or for certain content or information about you, then it will be visible according to your settings.
With our service providers and partners
We use third parties to help us operate and improve our services. These third parties assist us with various tasks, including data hosting and maintenance, analytics, customer care, marketing, advertising, payment processing and security operations.
We may also share information with partners who distribute and assist us in advertising our services. For instance, we may share limited information on you in hashed, non-human readable form to advertising partners.
We follow a strict vetting process prior to engaging any service provider or working with any partner. All of our service providers and partners must agree to strict confidentiality obligations.
For corporate transactions
We may transfer your information if we are involved, whether in whole or in part, in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change of ownership or control.
When required by law
We may disclose your information if reasonably necessary: (i) to comply with a legal process, such as a court order, subpoena or search warrant, government / law enforcement investigation or other legal requirements; (ii) to assist in the prevention or detection of crime (subject in each case to applicable law); or (iii) to protect the safety of any person.
To enforce legal rights
We may also share information: (i) if disclosure would mitigate our liability in an actual or threatened lawsuit; (ii) as necessary to protect our legal rights and legal rights of our users, business partners or other interested parties; (iii) to enforce our agreements with you; and (iv) to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing.
With your consent or at your request
We may ask for your consent to share your information with third parties. In any such case, we will make it clear why we want to share the information.
7. CROSS-BORDER DATA TRANSFERS
Sharing of information laid out in Section 6. sometimes involves cross-border data transfers, for instance to the United States of America and other jurisdictions. As an example, where the service allows for users to be located in the European Economic Area (“EEA”), their personal information is transferred to countries outside of the EEA. We use standard contract clauses approved by the European Commission or other suitable safeguard to permit data transfers from the EEA to other countries. Standard contractual clauses are commitments between companies transferring personal data, binding them to protect the privacy and security of your data
8. YOUR RIGHTS
We want you to be in control of your information, so we have provided you with the following tools:
We want you to be aware of your privacy rights. Here are a few key points to remember:
For your protection and the protection of all of our users, we may ask you to provide proof of identity before we can answer the above requests.
Keep in mind, we may reject requests for certain reasons, including if the request is unlawful or if it may infringe on trade secrets or intellectual property or the privacy of another user. If you wish to receive information relating to another user, such as a copy of any messages you received from him or her through our service, the other user will have to contact our Privacy Officer to provide their written consent before the information is released.
Also, we may not be able to accommodate certain requests to object to the processing of personal information, notably where such requests would not allow us to provide our service to you anymore. For instance, we cannot provide our service if we do not have your date of birth.
9. HOW WE PROTECT YOUR INFORMATION
We work hard to protect you from unauthorized access to or alteration, disclosure or destruction of your personal information. As with all technology companies, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information will always remain secure.
We regularly monitor our systems for possible vulnerabilities and attacks and regularly review our information collection, storage and processing practices to update our physical, technical and organizational security measures.
We may suspend your use of all or part of the services without notice if we suspect or detect any breach of security. If you believe that your account or information is no longer secure, please notify us immediately.
10. HOW LONG WE RETAIN YOUR INFORMATION
We keep your personal information only as long as we need it for legitimate business purposes (as laid out in section 5) and as permitted by applicable law. To protect the safety and security of our users on and off our services, we implement a safety retention window of three months following account deletion. During this period, account information will be retained although the account will of course not be visible on the services anymore.
In practice, we delete or anonymize your information upon deletion of your account (following the safety retention window) or after two years of continuous inactivity, unless:
Keep in mind that even though our systems are designed to carry out data deletion processes according to the above guidelines, we cannot promise that all data will be deleted within a specific time frame due to technical constraints.
11. CHILDREN’S PRIVACY
Our services are restricted to users who are 18 years of age or older. We do not permit users under the age of 18 on our platform and we do not knowingly collect personal information from anyone under the age of 18. If you suspect that a user is under the age of 18, please use the reporting mechanism available through the service.
Because we’re always looking for new and innovative ways to help you build meaningful connections, this policy may change over time. We will notify you before any material changes take effect so that you have time to review the changes.
13. HOW TO CONTACT US
Lovelica Support c/o Appsense Consulting LTD.
E-Mail: [email protected]
Appsense Consulting LTD.